Shipping Policy

Once an order is placed, it takes 1 to 3 business days to process the order.

On weekdays, processing usually takes one business day. However, if you place an order on Friday evening or during the weekend, it may take slightly longer. Once your order is processed, it will be shipped, and delivery typically takes 5 to 15 business days. We strive to make the ordering and delivery process as straightforward as possible for our customers. However, if you have any questions or concerns, please feel free to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Grace & Lily’s Boutique is designed to be as simple as possible. First, go to the product page and add the desired product to your cart by clicking “Add to Cart.” It is important to ensure that you have selected the correct variants. If everything is correct, click on “Proceed to Checkout.” On the checkout page, you will need to enter your shipping address details. Please make sure all information is accurate. Once the information is filled out correctly, you can click “Continue to Shipping.”

On the “Shipping” page, you will have the opportunity to review your entered address details. It is also noted that every shipment is completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can proceed by clicking “Continue to Payment.” At the payment step, you can choose from several payment methods. At Grace & Lily’s Boutique, all payment options are SSL-encrypted, ensuring a secure payment environment.

Klarna (deferred payment)
Credit card (AMEX, Mastercard, Maestro, Visa)
PayPal account
EPS
Sofort

After selecting your preferred payment method, click “Complete Order.” You will be redirected to the chosen payment provider. Follow the instructions on that page to complete your order. In the unlikely event that you encounter any issues with your order, you can always contact us at info@gracelilysboutique.com.

Shipping Costs

We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible. That’s why we ensure your order is processed and shipped promptly.

To ensure we can offer fair prices for our products, we have chosen to collect packages in large quantities and ship them together once we reach our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online stores, we may experience delays due to a high volume of orders. Please keep this in mind when placing your order. We will do our best to ship your order as quickly as possible.

If you need your order shipped urgently, please contact us via email at info@gracelilysboutique.com. Our service team will find the best solution for you.

Order Marked as Delivered but Not Received

Once an order has been shipped, we provide tracking information so customers can follow the delivery progress. If the carrier confirms that a package has been delivered to the shipping address provided at checkout, the order is considered fulfilled and completed. From that moment, responsibility for the package transfers to the customer.

If you believe your package has been marked as delivered but you have not received it, please:

• Verify the shipping address provided in your order confirmation.

• Check with neighbors, household members, or building management in case the package was received on your behalf.

• Contact the carrier directly to request more detailed delivery information.

While we are not responsible for packages that are lost or stolen after confirmed delivery, we understand this situation can be frustrating. We will gladly support you by providing the necessary tracking details and assisting with opening an investigation with the carrier.